Speaking on the topic of “Look who’s engaged!”, Don will be sharing global trends & best practices from IMI International’s extensive experience in the field.  Specifically, Don will share tips and consumer-based insights on how to engage various consumers across different types of the media mix as well as share case studies and best practices on how to engage consumers at events both large and small.  The core of the presentation will focus on how to effectively engage consumers to drive positive ROI on all types of brand activations.

Don Mayo started with IMI International in 1985 and developed and implemented a ROI optimization system around the world. Don has been involved with the evaluation and optimization of marketing activations in 80 categories in 15 countries and has experience from the largest worldwide marketing campaigns and events to grassroots marketing in towns with fewer than 1,000 people. Don has personally assisted in IMI International compiling a proprietary database of close to 10,000 marketing activations relating to “optimizing the impact and ROI” of marketing programs.

As noted on the Engagement Marketing Conference website:

Build Your Brand Story Through Engagement

Creating an authentic relationship between brands & consumers

These days, simple consumer satisfaction is considered table stakes. Consumers not only want to be satisfied with the products they purchase, they expect more. They want to be heard and have input into the brands they consume. They want to feel good about sharing those products and experiences with their network.

What tools do you need to turn your consumers into advocates and write your brand’s story? Join us for a special day and find out!

Similar to the 2010 Winter Olympic Games in Vancouver, IMI International’s syndicated 2010 FIFA World Cup Sponsorship Study is now available and highlights key consumer responses from eight countries around the world.  Countries include the USA, Canada, Mexico, Argentina, Spain, UK, Ireland and Australia.

Complete perspective and context on the property, sponsoring brands, fan engagement and more is available with the following topics covered in depth:

• Sponsorship Highlights and Executive Summary
• Property Engagement and Viewership
  • Planned (March 2010 – NA Only) vs. Actual
  • Intended viewership for 2014
• How the World Cup was Consumed
  • Behaviour with various mediums
  • Behaviour when consumers couldn’t watch live
• Thoughts on the World Cup
  • Words that come to mind, favourite moments, favourite athletes
• The South Africa Effect
• Sponsorship Attitudes & Feelings
• Sponsoring Brands
  • Effect on Purchase Intent and Favourability
  • Winners and Losers of Sponsorship
    • Awareness, linkage, effect on consumers, themes that resonated
• Sponsor and Promo Tracking Case Studies

For more information on this study and its highlights, please contact Tim Bishop by phone 416-440-0310 ext 341 or 1-800-784-5757 ext 341 or by email at tbishop@consultIMI.com.

Relative to single event visitors, repeat visitors in this actual in-market case study register incremental impact on experiential event activations regarding these key measures.  For brands looking to drive greater ROI, experiential activations should encourage attendees to come back to events.  Give attendees a compelling reason to return, possibly by including special offers, e-reminders, bring-a-friend vouchers, etc to deliver additional value and incentives.

To view the actual case study statistics, broken out by both first-time event attendees and repeat visitors, plus on brand love and purchase intent, please click on the links below for the full article.

For more information on the EMF, visit http://www.experientialforum.com/ where you can join to receive regular updates on the latest experiential news, research and insights.  The EMF / IMI International research articles are also available for viewing on IMI International’s Downloads page.

Recently on the EMF posts, there has been a lot of reference to a change in consumer buying habits as a result of the economic conditions in recent times.  One such article referenced from Comscore suggests consumers are trading down in price and becoming less loyal to National brands.  Just last week, another EMF post referenced an article from the Globe & Mail suggesting consumers consider short-term reward more strongly than the long-term gains. Thus consumers are irrational, and it has been argued that this emotional context needs to be overlaid to more rational economic models.

These two articles provided impetus to share with the EMF membership what we at IMI International have learned about changes to consumer buying habits from a proprietary study we fielded called “Building Your Brand in Turbulent Times”.  We asked some questions that could be benchmarked versus more “normal” times in 2007, fielded during the ‘dark days’ of  January 2009 and followed up again in early 2010 to see which of these changes have a lasting effect.

First, our study agreed with both the articles referenced above:  

i)        Consumers are indeed trading down to the lowest price more often now than in 2007 (for details, please see the June 2010 EMF/IMI research article in the members section on the EMF site or on IMI International’s Downloads page). 

ii)       What is interesting, however, is the consideration of “short-term reward” in this environment.  Consumers have also increased their consideration for the “best quality”—while this seems inconsistent, consider that there has also been a consistent increase in the attitude that it is “worth spending more time to be a smart shopper”.  

iii)     Another finding reflects a return to the importance of Brand Name products versus price considerations, after a dip in 2009.  

Some other category studies we have done at IMI International (from snack food to autos) lead us to conclude that some of the switching to low priced alternatives may not have turned out so well, and the consumer has learned from this experience.  For bigger purchases, you’ll know this as “buyer’s remorse”. 

One of the key pieces that was missing for me from the previous articles was a big “Now What” – as a marketer or a person working at an agency, what can I do about it?  This thinking is precisely why we added other questions around value, brand benefits and price (essentially, inputs into the value equation) into our Turbulent Times study.  The conclusions we make provide some clear actions steps for EMF members, as price and value are intricately linked.

To summarize action steps for this audience, we would suggest the following: 

i)                    Do your homework to determine your brand’s unique value proposition.  That is – which brand in my portfolio represents high value, which benefits can I highlight to illustrate added value versus my competition (i.e. ‘washes more dishes’ versus ‘soft on hands’…) and,

ii)                   How can I best showcase these benefits to overcome potential purchase barriers? 

While price discounting is a tactic that can be used, and is always a consideration, it tends to erode brand equity (and ROI/margins) over the long term.  Our consistent learning for over 15 years has illustrated the power of Experiential Marketing as an excellent method to convey new benefits or activate new learning areas, whether it is to overcome a shared barrier or perception, showcasing new value benefits or illustrating new ‘reasons to believe’.   

So, it’s time to act. Consumers are still buying. Our shared challenge is to break through the spending concerns that this economic environment has brought to consumers and make them feel good again, as “smart shoppers”.

For more information on the EMF, visit http://www.experientialforum.com/ where you can join to receive regular updates on the latest experiential news, research and insights.  The EMF / IMI International research articles are also available for viewing on IMI International’s Downloads page.

As the headline notes, “if women hold so much buying power, why aren’t marketers doing a better job of communicating to them?  Kristin Laird outlines the key ways companies can meet the needs of female consumers”.

Of course, different consumer segments exist within the female consumer segment, so be sure you’re understanding your specific target fully prior to acting on any macro insights.

Women consumers: a snapshot

• 71% are more concerned with price than fashion or trends
• 60% enjoy sampling different brands of similar products (e.g. soft drinks) for the sake of comparison
• 47% are loyal to environmentally or socially responsible brands
• 58% actively look for products that offer coupon discounts
• 65% will encourage friends or relatives to purchase a product she likes
• 62% think store brand products are just as good as name brand products
• 39% say name brand products are a status symbol
• 58% usually purchase the lowest-priced product

IMI International provided Marketing Magazine a number of current consumer insights pertaining to female consumers, as a result of conducting three different studies earlier this year.  The studies provided these latest insights by looking at the attitudes and behaviours of Canadian women consumers 13 to 64. 

To read the full article, please visit Marketing Magazine or click on the link for IMI International’s Downloads page and find the article under the Media section.

For more information on ConsumerTrack™ Insights pertaining to Female Shoppers, please contact Tim Bishop at 416-440-0310 ext. 341 or by email at tbishop@consultIMI.com.

As a speaker for this conference, Don Mayo, Global Managing Partner of IMI International, will provide delegates with real-time insights into what clients want, need and demand from their agencies in 2010-11.

Don Mayo will be highlighting the very latest proprietary consumer insights in his presentation as it relates to agency and client dynamics.  The key focus will be:

• What keeps them up at night
• 3 biggest challenges and opportunities
• Perception of marketing, cause, environment, social, life attitudes
• Impact and momentum of marketing tactics
• Perception and reality of digital, social, mobile
• Best in class marketers
• Talk value:  what do they talk about and how
• What’s caught their eye
• What and why they change behaviour

As mentioned on the conference website, this event “is for agencies serious about taking immediate steps to improve their business. Spend 3 days with 35+ sessions, 40+ speakers and select peers. Examine the best practices of those agencies currently experiencing growth. From Creating New Revenue Streams to Rewriting Your Capabilities, take away strategies converting business.”

Insights from the 2010 Vancouver Olympic Games:
IMI International completed an extensive consumer study that highlights how sponsoring brands performed at the Games.  As is relates to experiential marketing, IMI International learnings showed that highly engaged fans who follow their sports properties closely has a direct impact on brand attitudes and purchase intent.  It’s clear that the bigger the fan, the stronger the increases in these critical ROI measures.

Shopper Marketing Insights:
Shopper marketing grows in importance for brands, agencies and retailers, and measuring its full impact is also growing in importance:  Understand the direct and peripheral impacts that experiential marketing can generate in stores.  In this case study, experientially-activated shopper marketing campaigns show that they can change purchase shopping behavior patterns over time. For marketers, agencies and retailers, it’s important to remember that effective measurement should capture the full ROI impact including featured and peripheral brands.  Be sure to get all the credit you deserve!

For more information on the EMF, visit http://www.experientialforum.com/ where you can join to receive regular updates on the latest experiential news, research and insights.  The EMF / IMI International research articles are also available for viewing on IMI International’s Downloads page.

Dan knows from extensive experience that shopper marketing is a compelling, integrated approach to meeting consumer wants and needs and instilling a sense of confidence from the moment a brand first starts interacting with consumers. 

During his presentation, Dan will deliver consumer-validated insights, case studies and best practices in order to make your shopper marketing program succeed in a measureable way.

To review a summary of Dan’s presentation, please click here to go to the Downloads page and find the presentation under the “Conferences” section.

Tim Bishop, Business Development, North America, will be speaking about social media measurement plus providing the latest insights and experience on how to measure ROI (and as a hint, it’s not about friends, fans or retweets…).

In recent years, social media has grown from a provocative set of online community chat rooms to a legitimate marketing communication vehicle that attracts millions of diverse users from around the world.  

What is a marketer to do:  Avoid social media until it becomes more proven since this all seems too “new” and “risky”?  Or jump into it without a good understanding of how it compares to other marketing tools? 

The safe bet is to understand its measurable impact.  IMI International has been studying social media from its inception using ROI measurement models to evaluate it compared to all other marketing tactics.

Tim will highlight how to measure impact and ROI, plus share consumer insights, best practices and global case studies so that social media can be considered as an effective tool within your sponsorship activation toolkit.

For a summary of Tim’s presentation, please click to visit IMI International’s Downloads page and look under “Conferences”.

For more information on social media ROI and measurement, please contact Tim Bishop at 416-440-0310 ext. 341 or email at tbishop@consultIMI.com.

This Canadian consumer insights module conducted in autumn 2009 looks at a number of topics, including:

• How consumers viewed the recession during 2009
• The effect of the recession on various marketing tactics
• The changing attitudes of consumers and how these can explain the change in marketing tactic effectiveness
• Brand health with 85 brands ranked based on consumer responses
• Brand-specific examples of good and bad tactics used over the last 2 years
• Keys to your marketing success in 2010

This module provides a look into how consumers are thinking, what tactics will work the hardest for you and how brands have utilized these to their advantage.

For more information on ConsumerTrack™ Insights, please contact Tim Bishop at 416-440-0310 ext. 341 or by email at tbishop@consultIMI.com.